ONLINE RETURNS POLICY

Thanks for shopping at The Eclectic Collection. If you are not entirely satisfied with your purchase, we're here to help.

EXCHANGE ONLY

You have 14 calendar days to exchange an item from the date you received it.

To be eligible for a exchange:

Your item must be unused and in the same condition that you received it.
Must not be a perishable food item (including Chocolates, Gift Boxes including Perishable Items & Patisseries)
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Not a Discounted / Sale Item

If you wish to exhange an un-used merchandise item:

Please drop us an email at info@theeclecticcollection.co.uk , to book an exchange.
Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account.
We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service.

IN-STORE EXCHANGE

You have 14 calendar days to exchange an item from the date you purchased it.

Your item needs to have the receipt or proof of purchase.
Not a Discounted / Sale Item
Must not be a perishable food item (including Chocolates, Gift Boxes including Perishable Items & Patisseries)

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you have any questions on how to return your item to us, please get in touch.

The Eclectic Collection