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ONLINE RETURNS POLICY

Thanks for shopping at ​The Eclectic Collection. If you are not entirely satisfied with your purchase, we're here to help.

EXCHANGE ONLY 

You have ​14​ calendar days to exchange an item from the date you received it.

To be eligible for a exchange:

  • Your item must be unused and in the same condition that you received it.

  • Must not be a perishable food item (including Chocolates, Gift Boxes including Perishable Items & Patisseries)

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • Not a Discounted / Sale Item

If you wish to exhange an un-used merchandise item:

  • Please drop us an email at info@theeclecticcollection.co.uk , to book an exchange.

  • Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account.

  • We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service.

IN-STORE EXCHANGE 

You have ​14​ calendar days to exchange an item from the date you purchased it.

  • Your item needs to have the receipt or proof of purchase.

  • Not a Discounted / Sale Item

  • Must not be a perishable food item (including Chocolates, Gift Boxes including Perishable Items & Patisseries)

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable. 

CONTACT US

If you have any questions on how to return your item to us, please get in touch.

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